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Evaluation of Patients’ Satisfaction with Nursing Care Quality in a Tertiary Care Hospital: A Cross-Sectional Study

Aniba Zahid¹, Saman Ali¹, Zumirah Atiq¹, Zunaira¹, Robaha Nayab² and
Athar Maqbool¹

ABSTRACT

Objective: Patients’ satisfaction is highly affected by the quality of nursing care in a hospital. The aim of the study was to assess the level of patients’ satisfaction with nursing care quality and the various factors which influence this satisfaction level in tertiary care hospitals of our population.

Study Design: Cross-sectional Observational study

Place and Duration of Study: This study was conducted at the across various Medical and Surgical Inpatient Wards at the M. Islam Teaching Hospital Gujranwala from January 2024 to May 2024.

Methods: A total of 138 patients of both genders, aged 18 years or older, conscious with 2 to 5 days of hospital stay and willing to participate were included in the study. Data was collected using PSNCQ Questionnaire with a 5-point Likert scale with responses recorded as Excellent=5, Very Good=4, Good=3, Fair=2, Poor=1. A comparison was made between the social and demographic characteristics and mean PSNCQQ score. Data analysis was conducted using SPSS version 25, with quantitative variables presented as Mean±SD and qualitative variables as frequencies and percentages.

Results: The overall patient satisfaction with nursing care was moderate (M=3.12±0.29). When analyzing items individually, the patients scored the “information provided” the lowest (2.14±0.84) and “Restful Atmosphere Provided by Nurses” was graded the highest (4.13±1.08). This study revealed significant difference between patient’s age and gender and level of satisfaction with quality care provided by nurses (p>0.05).

Conclusion: This study helps healthcare organizations understand patient opinions on nursing care and make targeted improvements by addressing areas of concern. It was concluded that the age and gender affect the patients’ satisfaction with nursing care quality.

Key Words: Patients’ care, Nursing care, Health care, Tertiary care hospital.

Citation of article: Zahid A, Ali S, Atiq Z, Zunaira, Nayab R, Maqbool A. Evaluation of Patients’ Satisfaction with Nursing Care Quality in a Tertiary Care Hospital: A Cross-Sectional Study. Med Forum 2024;35(8):
42-45. doi:10.60110/medforum.350809.