4. To Evaluate the Level of Patient Satisfaction with OPD Services in Terms of Describing the Experiences of Patients About OPD Services in District Swat
Qaribullah1, Naeemullah2, Munib2 and M Ishaq2
ABSTRACT
Objective: To determine the level of patient satisfaction in OPD services in terms of describing the experience of patients about OPD services and accessibility to services among the patients who attended the OPD of public-sector of tehsil head quarter hospitals in district swat.
Study Design: Observational study
Place and Duration of Study: This study was conducted at the Department of Community Medicine, Swat Medical College, Swat from Jannuary 2020 to June 2020.
Materials and Methods: The patients from the six public-sectors, tehsil head quarter hospitals of district Swat were included in the study. The data was collected through questionnaire from all patients attending OPD’s of the 6 tehsil head quarter, public-sector hospital in district Swat
Results: Out of the 2000 subjects in the Sample, 57.5% to 91.4% were in view as they were satisfied from their doctor as procedures related to doctor are concerned and 1830 (91.5%) were in view that the doctor did not wash his hand before/after each patient’s examination and 1176(58.8%) were in view that the visiting/ examination times of the patient by the doctor was not suitable. The Space in waiting room was reported adequate by 507 (25.35%), Good by 485(24.25) and very good by 315(15.75%) of the viewers. The OPD staff during the working hours consider adequate by 573(28.65%), good by 465(23.25%) and very good by 342(17.1%). In terms of overall satisfaction, 84.5% were satisfied from the cleanliness of waiting room and 92% were satisfied from the cleanliness of the doctor room. 58.6% were satisfied from bathroom facility, 86.6% were satisfied with the staff and 84.5% were satisfied with other associated services (e.g. pharmacy, radiology, community based Lab tests etc. of the hospitals.
Conclusion: The majority of the Patients were relatively satisfied with the staff and doctor but the patient examination time and doctor’s hand washing before /after each patient examination were a matter of concern for majority of the patients.
Key Words: Patient satisfaction, Public-sector hospital, associated services, Outpatient department.
Citation of article: Qaribullah, Naeemullah, Munib, Ishaq M. To Evaluate the Level of Patient Satisfaction with OPD Services in Terms of Describing the Experiences of Patients About OPD Services in District Swat. Med Forum 2020;31(8):15-19.